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FAQs

The Service

Choose:

Browse our selection of baby clothes hand-picked from a range of brands to cater to our customers’ different needs and preferences.

Rent:

Fill up your cart with as many items as you’d like and place your rental order! Clothes are priced at their monthly rental rate, and orders over $50 ship free. After you place your first order, we will ask you to register for our rental service, through which you can manage your account.

Wear:

Your 30-day rental period begins the day your order arrives. Remember, we want you to love the clothes like you own them, so don’t worry about stains - we’ll never charge you for them.

Return & Repeat:

Before your rental period ends, we will send you an email to check in. You can choose to exchange your items or keep them for another 30 days.

Keeping them? We will charge you for another month’s worth of rental.

Ready for a new size or season? Return your items using our prepaid shipping label. We will ship your next rental order as soon as we’ve received your return.

You can spend as much or as little as you want, depending on the clothes you choose! The prices you see in our shop are the monthly rate to rent our clothes, helping you spend a fraction of what you would pay buying new.

Your monthly rate covers your rental for 30 days (one “rental cycle”), starting the day you receive your order. If you keep your clothes past those 30 days, we will charge you for another month of rental.

We suggest looking at our sizing recommendations while shopping to best ensure clothes will fit your child when you order. If you’re unsure of fit, feel free to email us at info@tryborrow.com for guidance. If you’re unhappy with your order, please return your entire order using the prepaid shipping label within 7 days of receiving your order and we will credit your account.

We purchase our clothes directly from the brands our customers love and are currently growing our brand partnerships. Through Summer 2021, we will also use new and like-new inventory that we purchased from parents during pre-launch trials.

Returns & Exchanges

When you are ready to trade out for new sizes or styles at the end of a rental cycle, simply pack up the clothes in the same box we sent you, attach our pre-paid shipping label, and send them back. You can place your next rental order at any time, and we will ship it as soon as we receive your return.

If you're interested in purchasing an item to keep forever, email us! We will charge you retail price for the item, minus the amount that you have spent on monthly rental.

We know you would love the option to do a partial exchange, but unfortunately as a small, new company, our tech has not caught up with our dreams! We are not able to support partial returns at this time, but hope to offer in the future.

This is another feature that we plan to offer in the future, but cannot support right now. If you return your rental clothes mid-cycle, we will not ship your next order until the full 30 days have passed, so we recommend keeping items until the end of each rental cycle to maximize value!

You can rent the clothes in each order for up to 6 rental cycles, or the equivalent of 6 full months. We expect most customers to exchange their orders after 2 or 3 rental cycles, consistent with how often their babies outgrow their clothes.

If you have lost an item, or have not returned it after 6 months of rental, we will charge you for the item’s retail value plus associated sales tax.

Cleaning

We have an extensive process to ensure clothes arrive looking like new with each rental! When we receive clothes back, we examine them for wear and tear, treat stains, and launder with organic, fragrance-free detergent formulated for babies. Clothes that no longer uphold our quality standards are donated.

When it comes to baby clothes, we recommend always washing in cold water, and tumble drying at the lowest temperature setting or laying flat to dry. We’ll note any special care instructions in an item’s description, but those are always suggestions, never requirements.

We know babies are messy and want you to use the clothes like you own them. We ask that you do your best to treat stains (our secret, dish soap is best for blowouts!), but we will never charge you for stained clothes.

Shipping

We offer free shipping on all rental orders over $50 per month. This includes free returns!

All orders ship within 1 day of being placed. We ship all Little Borrow orders using standard shipping with USPS and UPS, which means you can expect to receive orders in 3-7 days, depending on how far your order is traveling.

We don't offer international shipping at this time, although we're working on expanding our shipping areas in the future! We currently ship to all addresses in the U.S. Please note that delivery to Alaska, Hawaii and APO/FPO addresses may take 10-14 business days.

Shipping may be delayed due to COVID-19. Because of this, we exclude shipping days from your monthly rental period so your 30-day rental won’t start until you receive your order! We are taking all precautions to keep your family safe, washing all items between rentals and wearing masks while packing orders.